Scott Greenhalgh DDS – Blog

Cosmetic Dentistry

Archive for the ‘dental staff’ Category

Goodwill and Dentistry

Monday, April 19th, 2010


I wrote a training module for my staff last week. In summary, the concluding thoughts were: “We are here To Protect and To Serve”. No we don’t carry guns. No we don’t have cool badges. But other than that, the goal is the same for us as for our uniformed respected counterparts. We have your goodwill at the front of all that we do.

We are here to Protect. We are here to keep our patients far away from the ravages of unmanaged dental problems. We are here to try to keep them away from that jaw-grabbing middle of the night toothache. We are here to keep them away from that broken tooth Monday morning before the meeting with the boss in from out of town.
We are also here to Serve our clients. This means, we constantly keep their best interest and outcomes at the forefront of all that we do. We offer clear communication, we offer a calm manner to how we deliver our care. We make efforts on our part, to deal with and to calm their dental anxiety.
I have the highest regard for those who live the credo To Protect and to Serve every day. I say it as often as I can-THANKS for your efforts and putting your life on the line for the rest of us. It is a noble calling and noble service.
While my staff and I don’t take our lives in our hands everyday, we too take seriously that credo and want you to know your smile is safe with us!
If you’d like to have comfortable care, be respected or need some outstanding cosmetic dentistry, then please contact us today.

Posted in Denver cosmetic dentist, Dr. Scott Greenhalgh DDS, cosmetic dentist Denver, dental anxiety, dental staff, protect and Serve | No Comments »

JUMP Around!

Thursday, March 18th, 2010

I’m in the middle (OK, still basically at the beginning) of Tom Peters new book: The little BIG things. As I mentioned the other day, Tom always gets me enthused about what I do and how I approach my cosmetic dentist practice in Denver. In fact, I already bought five copies to give to patients along the way. Oh and I think I sold at least three more copies for Tom as well, just from talking about it. I am definitely a raving fan (listen to some of our raving fans!).

Here’s one of my biggest take-aways thus far: Enthusiasm! Be excited! Jump around, express happiness, be gushy over your long-term clients, be passionate!
As a Denver dentist, I was trained to see the world through Spock-like lenses. “Why yes Ma-am, that tooth is cracked, to not crown it would be illogical” Geez, professionalism is one thing, but being detached I don’t think serves the healing arts.
So, right NOW, get up, go give someone who deserves it a BIG “Thank you”, Go get right in someone’s face and just give them a HUGE grin, make sure they know how much you appreciate them (it could be a staff member or even better, a client!). Go ahead, for a day, just jump off the edge and be a big sappy whatever. Ten bucks says that people around you will remember THIS day more than most of the others, and probably walk away sharing that happy memory with everyone else they meet.
JUMP!

Posted in Tom Peters, cosmetic dentist Denver, dental crowns, dental staff, dentist reviews, raving fans | No Comments »

3190 South Wadsworth Blvd., Suite 300 | Lakewood, CO 80227

Phone. 800-757-6680 | Fax. 303-479-7599 | Contact Us

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Monday: closed Tuesday: 9 a.m. - 6 p.m. Wednesday: 7 a.m. - 1 p.m. Thursday: 9 a.m. - 6 p.m. Friday: 7 a.m. - 3 p.m.